Instructions

The Pinnacle program will guide your organization towards quality improvement. We urge you to complete each question within the three sections – Administration, Loss Control and Operations. Each section contains a brief description of the topic.

The entire program will take four to six hours to complete. If you do not have time to finish a section you can save your answers and go back and complete that section at a later time. Once sections are completed your scores will be calculated.

The status of your test is on the right hand of the blue bar. This will remain open until you have completed the entire test.

1. Call our Client Service Department to obtain your access code.
2. Click on the pinnacle "Assessment Tool" button at the top of your screen.
3. Enter your access code and create a username and password. Please note that you will use the same username and password until you have finished the assessment. Once you have received your total score, you will have to set up a new username and password if you would like to retake the assessment.
4. Click on the first section – Administrative Accountability, click on the first category - Board Responsibility. Begin answering the questions. Save your answers and move onto the next category by clicking "next" at the bottom of the page. Repeat this process until all categories are completed. If at any time you would like to save your answers and finish this section at a later time click the "save" button on the bottom of the page.
5. Click on the Loss Control link at the top of the page and begin answering the questions in the first category (Safety Awareness and Assurance). Save your answers and move onto the next category by clicking "next" at the bottom of the page. Repeat this process until all categories are completed. If at any time you would like to save your answers and finish this section at a later time click the "save" button on the bottom of the page.
6. Click on the Operational Accountability link at the top of the page and begin answering the questions in the first category (Individual Choice). Save your answers and move onto the next category by clicking "next" at the bottom of the page. Repeat this process until all categories are completed. If at any time you would like to save your answers and finish this section at a later time click the "save" button on the bottom of the page.
7. After you have completed all three sections, click on the total score button. Notice that the status of the test on the right hand of the blue bar will now say closed. Compare your agency’s scores for each category with national averages.
8. Hit the final score button and a pop-up window will come up.
9. Congratulations! You have finished the assessment of your agency and can now see how you rate to others in your field.
10. Click the print button on the bottom of the page and print your results.

If there are areas that you would like to improve upon, please contact our Risk Management Department at 800-622-8272 or email us at pinnacle@siegelagency.com. Our specialist will be happy to discuss the areas you have identified and recommend steps towards improvement.

Scores are completely anonymous. Nobody, including ISA, will be able to access your scores but you. Please read the Confidentiality Statement for more information.

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