The human service organization environment has a quick rhythm of daily activities and operations. The demands of staying in step can easily distract one from carrying out the formal evaluations and plans for improvement that are crucial to a culture of quality.

The Pinnacle Quality Assessment Program is a tool that guides organizations towards quality improvement. It was created with two objectives. First, we want to provide you with an efficient tool to assess your overall organizational quality benchmark. Second, we want to assist you in achieving 'Pinnacle' status by narrowing the distance between "Good" management and "Quality" management.

"Good" management can be defined as creating and maintaining structures and processes that assure compliance with minimum standards of practice and all applicable laws, regulations, policies and contracts/agreements, however, the process ends there. "Quality" management, on the other hand, is achieved when we move beyond those first vital steps in an ongoing journey towards the 'Best Practices' and improvements in services and support that promote customer well being.

The Pinnacle program is self-paced and can be stopped and restarted as many times as needed to be complete. In its entirety, the program will take four to six hours.

For more information on the Pinnacle program visit the Overview.